Frequently Asked Questions
Everything you want to know before we get started.
We know hiring a professional organizer can feel like a big step — especially if you're not sure what to expect. Here are answers to the questions we hear most often. Still curious? Reach out anytime.
Do I have to be home during a session?
For the first session, yes — your input is essential. Decisions about what to keep, donate, or discard are yours to make, and your presence means we can work quickly and get it right. That said, a day you’re working from home is fine, as long as you have some breaks you can dedicate to guided decluttering. For follow-up sessions focused on installing systems or organizing storage, some clients prefer to step out while we work. We’ll figure out the best approach together during your consultation.
What does a typical session look like?
We start by refocusing on your goals and pain points for the space. Then we sort — pulling everything out, editing what stays (with your decision making!), and grouping like with like. We facilitate so you can focus on making choices. From there, we focus on the organizing: finding the right home for everything and, where needed, adding storage solutions that actually fit the space. Most sessions end with a fully functional space and set up systems that are easy to maintain.
How should I prepare for a session?
You don’t need to do anything except show up. Some clients feel the urge to tidy or pre-sort before we arrive — no need. We’ve seen it all, and there’s no judgment here. If you have a priority space or a deadline (a move, a new baby, guests coming), just let us know in advance so we can plan accordingly.
How long does a session take, and how many will I need?
Sessions are typically 4–5 hours. How many you need depends on the size of the space and how much decluttering is involved. We always start with a consultation and proposal so we can give you a realistic estimate before anything is scheduled.
What spaces do you work on?
Any room in the home: kitchens and pantries, closets and wardrobes, bedrooms, kids’ rooms and playrooms, home offices, living rooms, entryways, and storage areas like basements and garages. We also do whole-home projects, move management, and nursery prep. If a space in your home isn’t working, we can help.
Should I buy bins and organizers before we start?
No — please don’t. Buying storage before you’ve sorted is one of the most common organizing mistakes, and it usually results in beautiful bins full of things you don’t actually need. We always sort and edit first, then assess what storage solutions will genuinely help. That way you only buy what you need, and everything fits properly.
The best to ever do it! Living in NYC, every square inch is valuable and Marielle’s expertise has helped my space feel clutter-free and give me peace of mind. Wish I could give more than 5 stars!
Lauren · Brooklyn
Is my home too messy to call you?
No. There is no level of clutter or chaos that gives us pause — it’s exactly what we’re here for. Our approach is always judgment-free and collaborative. The homes that need the most help are often the ones that benefit most from a session.
What do you do with items I want to donate or get rid of?
We handle the logistics so you don’t have to. Donations are taken away same day for drop-off at local organizations and recycling centers. For larger items, we can help arrange haul-away.
How much does professional organizing cost?
Pricing is based on the scope of your project. We offer a free initial consultation so we can assess your space and give you a clear estimate before you commit. Get in touch to start the conversation.
What areas do you serve?
We’re based in Brooklyn and work throughout New York City, including Manhattan, Brooklyn, and Queens. We also serve clients in the surrounding area — get in touch if you’re unsure whether we come to you.
Do you offer virtual organizing?
Yes. Virtual organizing sessions are available for clients outside our in-person service area, or for those who prefer remote guidance. We work over video call, walking through your space together and building a plan you can execute on your own schedule.
How do I get started?
Reach out through our contact page. Tell us a bit about your space and what you’re hoping to achieve, and we’ll be in touch within two business days to set up a free consultation.
Still have questions?
We’re happy to chat before you commit to anything. Reach out and we’ll get back to you within two business days.